Return, Exchange & Refund Policy

At Gulzaib, your satisfaction is our priority. Shop with 100% confidence knowing your money and experience are completely safe with us.

1. 7-Day Window

You have 7 days after receiving your order to request an exchange or a full refund.

2. Simple Conditions

To be eligible, the item must be:

• Unworn, unused, and unwashed.

• In its original packaging with all brand tags intact.

• Accompanied by your order number or a screenshot.

3. Easy WhatsApp Returns

We make returns stress-free. No complicated forms or addresses needed.

• Message Us: Send a WhatsApp text to 0332-1273196.

• We Guide You: Our team will personally guide you step-by-step on how to send the package back. (Note: Return shipping costs are paid by the customer unless the delivered item was damaged or incorrect).

4. Damaged or Wrong Items

We check every product carefully. However, if your item arrives defective or incorrect, contact us on WhatsApp immediately. We will arrange a 100% free replacement or a full refund right away.

5. Sale Items

Articles purchased during clearance sales or promotional discount events cannot be exchanged or returned.

6. Your Choice: Cash Refund or Voucher

We respect your hard-earned money. If you decide to return an item, the choice is entirely yours:

• Full Cash Refund: Sent directly to your Bank Account, Easypaisa, or JazzCash wallet.

• Store Voucher: A digital shopping credit to use on our website for your next purchase.

Questions? We are always just a text away. Contact us on WhatsApp at 0332-1273196 or email gulzaibstyle@gmail.com.